Pelvico Health Centre Privacy Policy
Introduction:
Pelvico Health Centre is committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws and regulations.
Scope:
This policy applies to all personal and health information collected by [Clinic Name] from patients, clients, and website visitors.
Information We Collect:
Personal Information:
Name, address, phone number, and email address
Date of birth and gender
Health insurance details
Health Information:
Medical history and treatment plans
Physician referrals and diagnostic reports
Physiotherapy assessment and progress notes
Website Information:
IP address, browser type, and access times
Pages viewed and referring website addresses
How We Use Your Information:
Pelvico Health Centre uses your information for the following purposes:
To provide and manage physiotherapy services
To communicate with you about appointments, treatments, and follow-ups
To process insurance claims and payments
To comply with legal and regulatory requirements
To improve our services and patient care
To conduct research and analyze data (with personal identifiers removed)
Disclosure of Your Information:
Pelvico Health Centre may disclose your information to:
Healthcare providers involved in your care
Health insurance companies for billing purposes
Legal authorities when required by law
Third-party service providers who assist with clinic operations (e.g., IT support)
We do not sell or rent your personal information to third parties.
Data Security:
Pelvico Health Centre takes appropriate technical and organizational measures to protect your personal and health information from unauthorized access, use, or disclosure. This includes:
Secure electronic record systems
Access controls and authentication procedures
Regular staff training on privacy and confidentiality
Retention of Information:
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights:
You have the right to:
Access your personal and health information
Request corrections to your information
Withdraw consent for certain uses of your information
Complain about a breach of your privacy
To exercise these rights, please contact our Privacy Officer.
Changes to This Policy:
Pelvico Health Centre may update this Privacy Policy from time to time. We will notify you of any significant changes and post the updated policy on our website.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact owners@pelvico.ca